How Much Revenue Is Your Business Losing Due to Poor Accessibility?
Unlock new markets, improve customer experience, and future-proof your organisation through intelligent accessibility.
We don’t just help you become accessible — we help you access the market that needs it.
THE PROBLEM
Accessibility Gaps Are Costing More Than You Think
Many organisations believe they are accessible — but hidden barriers across physical spaces, staff experience, and digital platforms limit who can engage and who returns.
Lost customers and reduced footfall
Poor or inconsistent customer experiences
Compliance and reputational risk
Missed access to a growing global market
THE OPPORTUNITY
The Accessibility Market Is One of the Largest in the World
The UK “Purple Pound” is worth approximately £446 billion annually
In the United States, people with disabilities control over $490 billion in disposable income
Globally, the disability economy is estimated at $13 trillion
In hospitality, up to 53% of customers do not return after a poor accessibility experience
Accessibility is not just compliance — it is a strategic growth opportunity.
Our System
One System. Total Accessibility Transformation.
Liveable doesn’t just tell you what’s wrong. We show you what’s possible — and give you the tools, training, and score to get there.
Access
Identify real-world barriers
Understand
Train staff to deliver inclusive experiences
Implement
Deliver practical, effective solutions
Attract
Reach underserved markets
Scale
Use AI insights to improve continuously
Universal Access Assessments
With our access assessment, you can plan ahead for making changes to your property that will improve the accessibility for all guests and employees. We’ll work with you to identify potential areas of improvement, as well as reasonable adjustments that can be made as part of your obligations under legislation.
We also provide a report which details what we found during our audit, including recommendations for improvements. This is great for budgeting purposes—you can see exactly what needs doing before committing any resources to the project.
- Ability to plan and budget
- Quality and cost stylish solutions
- Identifying reasonable accommodations as is required by legislation
Disability Sensitivity Training
In today’s fast-paced world, hospitality managers are constantly looking for ways to make their business more efficient and effective. But when it comes to serving customers with disabilities, many managers struggle with how best to make their business more accessible.
That’s where disability sensitivity training comes in. Disability sensitivity training allows managers to empower staff with an understanding of disability, create a higher level of customer satisfaction, enable staff to provide the highest level of service to people with disabilities, and reduce the likelihood of claims of discrimination—all while tapping into the expanding global
- Empower staff to feel confident when interacting with customers with disabilities
- Create a higher level of customer satisfaction
- Reduce the likelihood of discrimination claims
- Tap into a billion dollar industry
Inclusive Marketing
Did you know that most persons with disabilities use the internet to gain information, to decide which restaurant or hotel to go to? Especially international guests? However most establishments do not market to persons who have various abilities. nor are their websites accessible to a large majority of people. At Liveable we aim to get your brand visible to a wider audience.
- Market to a wider audience
- Improve business image
- Provide better customer service
THE PURPLE MARKET
The world's most overlooked market is hiding in plain sight.
People with disabilities and their companions represent one of the largest consumer groups on earth. They have money, they travel, they spend — and right now, most businesses are invisible to them.
The combined spending power of people with disabilities and their families worldwide — larger than the GDP of China. This isn’t a niche market. It’s one of the largest economic forces on the planet — and it’s almost entirely underserved by hospitality.
£ 446 B
UK Purple Pound — annual spend by disabled people & their companions
$ 490 B
Disposable income of people with disabilities in the US alone.
53%
Who don't return after one poor accessibility experience
2.4 ×
More likely to recommend businesses that get accessibility right
THE SILVER MARKET
The world is aging fast. Is your business ready?
People with disabilities and their companions represent one of the largest consumer groups on earth. They have money, they travel, they spend — and right now, most businesses are invisible to them.
Up from 770 million today. This isn’t a distant projection — it’s already reshaping who walks through your door, what they need, and whether they come back. The businesses building for this traveller now will own this market later.
$ 1.1 T
Annual tourism spend by travellers aged 65+, globally — and growing by 7% per year
+ 47 %
More nights booked per trip by senior travellers vs under-45s — they travel longer, slower, and higher-spend
900M+
People aged 80+ by 2100 — the fastest growing segment of all.
#1
Barrier to senior travel: confidence in accessible accommodation.