Universal Access Assessments
With our access assessment, you can plan ahead for making changes to your property that will improve the accessibility for all guests and employees. We’ll work with you to identify potential areas of improvement, as well as reasonable adjustments that can be made as part of your obligations under legislation.
We also provide a report which details what we found during our audit, including recommendations for improvements. This is great for budgeting purposes—you can see exactly what needs doing before committing any resources to the project.
- Ability to plan and budget
- Quality and cost stylish solutions
- Identifying reasonable accommodations as is required by legislation
Disability Sensitivity Training
In today’s fast-paced world, hospitality managers are constantly looking for ways to make their business more efficient and effective. But when it comes to serving customers with disabilities, many managers struggle with how best to make their business more accessible.
That’s where disability sensitivity training comes in. Disability sensitivity training allows managers to empower staff with an understanding of disability, create a higher level of customer satisfaction, enable staff to provide the highest level of service to people with disabilities, and reduce the likelihood of claims of discrimination—all while tapping into the expanding global
- Empower staff to feel confident when interacting with customers with disabilities
- Create a higher level of customer satisfaction
- Reduce the likelihood of discrimination claims
- Tap into a billion dollar industry
Inclusive Marketing
Did you know that most persons with disabilities use the internet to gain information, to decide which restaurant or hotel to go to? Especially international guests? However most establishments do not market to persons who have various abilities. nor are their websites accessible to a large majority of people. At Liveable we aim to get your brand visible to a wider audience.
- Market to a wider audience
- Improve business image
- Provide better customer service
The Reality
"My architect said we're accessible."
The box is ticked — and the guests are still leaving.
Architects design to building code. Building code is the legal minimum — not the lived experience of your guests. A doorway can be code-compliant and still be impossible for a power wheelchair user. Compliant means you won’t be fined. It doesn’t mean you’re welcoming.
Belief 1
"We're compliant — our architect confirmed it."
Architecture design to building code is the legal minimum, not the lived experience of your guests. Compliant means you won’t be fined. It doesn’t mean you’re welcoming.
Belief 2
"We already made changes — we put in a ramp."
DIY accessibility is often worse than nothing. A ramp that’s too steep, too narrow, or missing a level landing signals effort without understanding. Your guests feel the difference immediately.
Belief 3
"We're compliant — our architect confirmed it."
You don’t have to. AVA — Liveable’s Accessibility Virtual Assistant — puts international standards, correct measurements, and retrofit guidance in your hands immediately. Professional-grade knowledge, at any budget.
The Purple Market
The world's most overlooked market is hiding in plain sight.
People with disabilities and their companions represent one of the largest consumer groups on earth. They have money, they travel, they spend — and right now, most businesses are completely invisible to them.
Customers who’ve had a good accessibility experience are 2.4× more likely to recommend your business. This isn’t charity — it’s strategy.
$13T
The global disability economy
Larger than the GDP of China. This isn’t a niche market. It’s one of the largest economic forces on the planet — and it’s almost entirely underserved by hospitality.
£446B
UK Purple Pound — annual spend by disabled people & their companions
$490B
Disposable income of people with disabilities in the US alone
53%
Who don't return after one poor accessibility experience
2.4×
More likely to recommend businesses that get accessibility right